Error 678 - There is no answer


Go into my computer > dial up networking > double click connection icon - check telephone number.

If the telephone number is not correct the click on cancel > right click on connection icon > goto properties > put correct telephone details in boxes provided.

NOTE: Customer must have a copy of the Operating System installation files to do the following actions -
Windows 95/98: either on the hard drive, usually windows\options\cabs or your cdrom.
Windows 2000/Xp: either on the hard drive, look for an i386 folder or your cdrom

Removal of Network Components:

Check network settings in my computer > control panel > networks - check correct components are installed. Go here to see configuration.

If the correct components are installed they may be corrupt > do the following:

Remove these components > restart computer.

Now go into my computer > control panel > networks > install components: Dial up adapter and TCP/IP for dialup adapter

Click on OK > Restart computer - try to connect again.

Removal of Dial Up Networking:

Go into my computer > control panel > add/remove programs > windows setup > communications

Take tick out of dial up networking > click on OK > click on OK > message will come up to restart computer. Restart computer.

Once restarted go back into my computer > control panel > add/remove programs > windows setup > communications.

Put tick in dial up networking > click on OK > click on OK> message will come up to restart computer. Restart computer and ask customer to try and connect again.

Still getting error 678: -

Go into my computer > dial up networking > remove connection icon > create a new Quadnet connection icon.